We allow returns on our regular/non-clearance items based on the following conditions:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. Please keep in mind that it may take some time before your refund is officially posted. If unsuccessful in retrieving information, contact your bank. There is often some processing time before a refund is posted. If all steps listed have been performed and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only items with the regular 20% discount may be returned for refunds. Unfortunately, clearance items (products which are discontinued or have extra discount) cannot be accepted nor refunded.
We only replace items if they are defective or damaged from transit. If you need to exchange it for the same item, send us an email at email@example.com and, upon acceptance and confirmation of your request, send your item to our warehouse. Address: 3160-21331 Gordon Way, Richmond, BC, V6W 1J9, Canada.
For items with defect or damage from transit, please do not send your purchase back to the manufacturer. Preferred Industrial will administer manufacturer's warranty on your behalf. Please be aware that manufacturer's warranty have certain limitations and deadlines.
Duties, import, and cross-country taxes paid via designated shipping carrier are not refundable through Preferred Industrial.
To return your product, you should mail your product to: 3160-21331 Gordon Way, Richmond, BC, V6W 1J9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are eligible to receive a refund, only the product total will be returned to your account. Items which were purchased with "free shipping" must also be returned to the warehouse at own cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Preferred Industrial reserves the right to refuse refunds or exchanges on damaged or abused items, unauthorized returns, or any non-compliant surrender of goods in accordance with the terms and conditions stated above.
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