Shopping from Delivery and Shipment
ADVISORY:
- Due to the current COVID-19 pandemic situation, shipments may arrive later than expected. Delivery dates are currently not guaranteed. Please allow for extra transit time from the date of purchase to date of use. We also suggest placing your orders early to avoid further delays.
- Packages originate from our warehouse in British Columbia, Canada and are considered international shipments. Please be aware of the likelihood of extra customs brokerage fees, duties, and taxes upon import of product into your destination country. See "Who is responsible for paying duties and taxes?" below.
Locations We Ship to
For Canadian customers, please complete your purchases through preferredsupply.ca. This webstore services United States and International customers.
We can ship to virtually any physical (business and home) address in the world. However, due to certain restrictions in some countries, some products may not be shipped internationally. Please be aware of your country's import/export regulations when making a purchase.
We do not ship to P.O. Box addresses or any similar non-physical address.
How are my orders shipped?
We are primarily a business to business solutions provider and we facilitate shipping through your own business carrier account. Major carriers we able to ship with are as follows: DHL, FedEx, UPS, Purolator, USPS, etc. When placing your order, choose "Own Carrier/Freight Forwarder" and include your carrier account number and shipping service type in the field box on the checkout page.
For example: DHL Account #123456 / Economy Service
Orders will be shipped via standard/economy service if service type is not indicated.
For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your carrier. Include detailed instructions for easier processing.
Failure to provide carrier account number at checkout could result in shipment delays.
Orders with free shipping are shipped per our choice of shipment method (usually through Canada Post).
What if I don't have a carrier account?
Update 08/14/2019: We now offer DHL Worldwide Express shipping rates for shipments across the globe!
You can choose from DHL, FedEx, or select carrier rates presented at checkout.
OR
You can easily create one using one of these major carriers:
Please be aware that your international shipment may be subject to additional customs brokerage fees, duties, and taxes which will be separately charged by the carrier or their customs broker. To learn more, visit: Determining Duties and Taxes.
What if I have my own freight forwarder? Can I arrange my own shipment?
Definitely! Just like if you have your own account with the major carriers, you can also arrange your own pickup and shipment to your destination country. Choose "Own Carrier/Freight Forwarder" at checkout and add the Name and Contact Info of the freight forwarding company you are using, if already available.
How long before my order is shipped?
If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1-3 business days after receipt of full payment.
How long before I receive my order?
It depends on where you are located and what the shipping service type is.
Our warehouse is located in Delta, BC, Canada and your packages will originate from here.
To have a rough estimate of delivery time, you can use the FedEx Calculator:
Our location is #16 - 7355 72 St., Delta, BC, Canada V4G 1L5.
Please note that transit periods are estimates only and delays could be experienced under various circumstances. Allow enough time from order date to time of use especially if you are outside North America. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for delays.
Will I get a tracking number for my shipment?
If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.
Who is responsible for paying duty or import taxes?
Duty, import, or other related cross-country taxes are to be paid by the customer. These fees are generally paid to your carrier or customs broker at time of delivery (COD) or charged to your account through a separate invoice. We do not include them in the total prices or shipping rates.
Since shipments would be originating from our warehouse in Canada, depending on the country it will be imported into, there may be additional port of entry charges ie: customs & brokerage fees, duties, taxes & fuel surcharges etc., which all fall outside of the scope & control of the supplier. Since a supplier is not the courier nor a broker, regrettably those charges are the responsibility of the consignee.
We encourage all customers to use their own carrier account, additional charges are typically mitigated or reduced by that procedure. Visit this link for more information on paying duties and import taxes: Determining Duties and Taxes
Do I need to insure my shipment?
For orders that are more than $100 USD, we recommend that you purchase additional insurance for protection. Orders that are below $100 USD are generally insured by the carrier. Check with your preferred carrier if you have questions about insuring your shipment.
My order has not yet arrived. What do I do?
If your order has not yet arrived after a week from estimated time of delivery, contact your designated carrier to check transit status. If you have lost your tracking/reference information, contact our Head Office by email at support@preferredsupply.com and we will provide it to you.
My order has been damaged upon arrival. What do I do?
Your items are dispatched at your own risk upon delivery to the carrier; however, we take special care in ensuring that packages are well-suited for long distances. If your item has incurred damage or breakage during transit (i.e. completely unusable), inform us within 48 hours of receiving your package. We require that you submit photos of the product as well as condition details upon receipt for further investigation. Failure to comply could result in refund/exchange delays or refusal.
How do I know which products I'm restricted from importing?
Visit this handy guide to see current import/export regulations by country:
Import/Export Country Regulations
Aerosols are considered dangerous goods. However, we sell aerosols in limited quantities. To know if your country allows importation of "limited quantity" dangerous goods, visit the link below:
International Countries: Dangerous Goods Acceptance
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