Delivery and Shipment

Locations We Ship to

For Canadian customers, please complete your purchases through preferredsupply.ca. This webstore services the United States and International customers.

We can ship to virtually any physical (business and home) address in the world. However, due to certain restrictions in some countries, some products may not be shipped internationally. Please be aware of your country's import/export regulations when making a purchase.

We do not ship to P.O. Box addresses or any similar non-physical address.

How are my orders shipped?

Regular orders are shipped via FedEx based on the service option that you choose at checkout.

Orders with free shipping are shipped per our choice of shipment method (usually through Canada Post).

If you do not see options for FedEx shipping and rates at checkout, you have to sign up or log in to your account first.

What if I have my own carrier account?

We can facilitate shipping through your own carrier account. Major carriers we able to ship with are as follows: FedEx, UPS, DHL/Loomis, Purolator, USPS, etc. When placing your order, include your courier account number in the comment box section of the checkout page.

For example: FedEx Account #123456

Orders are shipped via standard/economy service unless otherwise advised.

For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your carrier. Include detailed instructions for easier processing.

Failure to provide carrier account number at checkout could result in shipment delays.

How long before my order is shipped?

If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1-3 business days after receipt of full payment.

How long before I receive my order?

It depends on where you are located and what the shipping service type is.

Our warehouse is located in Richmond, BC and your packages will originate from here.

To have a rough estimate of delivery time, you can use the FedEx Calculator:

FedEx Shipping Calculator

Our location is #3160 21331 Gordon Way, Richmond, BC, Canada V6W1J9.

Please note that transit periods are estimates only and delays could be experienced under various circumstances. Allow enough time from order date to time of use especially if you are outside North America. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for delays.

Will I get a tracking number for my shipment?

If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.

Who is responsible for paying duty or import taxes?

Duty, import, or other related cross-country taxes are to be paid by the customer. These fees are generally paid to your carrier at the time of delivery. We do not include them in the total prices.

Visit this link for more information on paying duties and import taxes: Determining Duties and Taxes

Do I need to insure my shipment?

For orders that are more than $100 USD, we recommend that you purchase additional insurance for protection. Inform us through the comment box section of the checkout page if you would like us to add extra insurance.

My order has not yet arrived. What do I do?

If your order has not yet arrived after a week from estimated time of delivery, contact your designated courier to check transit status. If you have lost your tracking/reference information, contact our Head Office by email at support@preferredindustrial.com and we will provide it to you.

My order has been damaged upon arrival. What do I do?

Your items are dispatched at your own risk upon delivery to the carrier; however, we take special care in ensuring that packages are well-suited for long distances. If your item has incurred damage or breakage during transit (i.e. completely unusable), inform us within 48 hours of receiving your package. We require that you submit photos of the product as well as condition details upon receipt for further investigation. Failure to comply could result in refund/exchange delays or refusal. 

How do I know which products I'm restricted from importing?

Visit this handy guide to see current import/export regulations by country:

Import/Export Country Regulations

Aerosols are considered dangerous goods. However, we sell aerosols in limited quantities. To know if your country allows importation of "limited quantity" dangerous goods, visit the link below:

International Countries: Dangerous Goods Acceptance

Didn't see the information you are looking for? Send us a message. 





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