Delivery and Shipment

Locations We Ship to

For Canadian customers, please complete your purchases through preferredsupply.ca. This webstore services the United States and International customers.

We can ship to virtually any physical (business and home) address in the world. However, due to certain restrictions in some countries, some products may not be shipped internationally. Please be aware of your country's import/export regulations when making a purchase.

We do not ship to P.O. Box addresses or any similar non-physical address.

How are orders shipped?

Orders are shipped via your preferred carrier account. Major carriers we able to ship with are as follows: UPS, Fedex, DHL/Loomis, Purolator, etc. When placing your order, include your carrier account number in the comment box section of the checkout page.

For example: UPS Account #123456

Orders are shipped via standard service unless otherwise advised.

For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your carrier. Include detailed instructions for easier processing.

Failure to provide carrier account number at checkout could result in shipment delays.

What if I do not have a courier account?

If you do not have an account with any of the above-mentioned carriers, please contact us to arrange "prepay and charge" method before or after making a purchase. We will ship it in the most convenient and expedited manner possible.

You will receive a PayPal invoice with the freight charge which needs to be paid before items are shipped. Failure to do so could result in shipment delays.

To have a rough estimate of your shipping cost, you can use the UPS Calculator:

UPS Shipping Calculator

Our location is #3160 21331 Gordon Way, Richmond, BC, Canada V6W1J9.

How long before my order is shipped?

If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1-3 business days after receipt of full payment.

How long before I receive my order?

It depends on where you are located and what the shipping service type is. 

To have a rough estimate of delivery time, you can use the UPS Calculator:

UPS Shipping Calculator

Our location is #3160 21331 Gordon Way, Richmond, BC, Canada V6W1J9.

Please note that transit periods are estimates only and delays could be experienced under various circumstances. Allow enough time from order date to time of use especially if you are outside North America. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for delays.

Will I get a tracking number for my shipment?

If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.

Who is responsible for paying duty or import taxes?

Duty, import, or other related cross-country taxes are to be paid by the customer. These fees are generally paid to your carrier at the time of delivery. We do not include them in the total prices.

Do I need to insure my shipment?

For orders that are more than $100 USD, we recommend that you purchase additional insurance for protection. Inform us through the comment box section of the checkout page if you would like us to add extra insurance.

My order has not yet arrived. What do I do?

If your order has not yet arrived after a week from estimated time of delivery, contact your designated courier to check transit status. If you have lost your tracking/reference information, contact our Head Office by email at support@preferredindustrial.com and we will provide it to you.

My order has been damaged upon arrival. What do I do?

Your items are dispatched at your own risk upon delivery to the carrier; however, we take special care in ensuring that packages are well-suited for long distances. If your item has incurred damage or breakage during transit (i.e. completely unusable), inform us within 48 hours of receiving your package. We require that you submit photos of the product as well as condition details upon receipt for further investigation. Failure to comply could result in refund/exchange delays or refusal. 

How do I know which products I'm restricted from importing?

Visit this handy guide to see current import/export regulations by country:

Import/Export Country Regulations

Choose CANADA for Origin Country and choose your country for Destination Country.

Didn't see the information you are looking for? Send us a message. 





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