For Canadian customers, please complete your purchases through preferredsupply.ca. This webstore services United States and International customers.
We can ship to virtually any physical (business and home) address in the world. However, due to certain restrictions in some countries, some products may not be shipped internationally. Please be aware of your country's import/export regulations when making a purchase.
We do not ship to P.O. Box addresses or any similar non-physical address.
We are primarily a business to business solutions provider and we facilitate shipping through your own business carrier account. Major carriers we able to ship with are as follows: DHL, FedEx, UPS, Purolator, USPS, etc. When placing your order, choose "Own Carrier/Freight Forwarder" and include your carrier account number and shipping service type in the field box on the checkout page.
For example: DHL Account #123456 / Economy Service
Orders will be shipped via standard/economy service if service type is not indicated.
For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your carrier. Include detailed instructions for easier processing.
Failure to provide carrier account number at checkout could result in shipment delays.
Orders with free shipping are shipped per our choice of shipment method (usually through Canada Post).
Update 08/14/2019: We now offer DHL Worldwide Express shipping rates for shipments across the globe!
You can choose from DHL, FedEx, or select carrier rates presented at checkout.
You can easily create one using one of these major carriers:
Definitely! Just like if you have your own account with the major carriers, you can also arrange your own pickup and shipment to your destination country. Choose "Own Carrier/Freight Forwarder" at checkout and add the Name and Contact Info of the freight forwarding company you are using, if already available.
If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1-3 business days after receipt of full payment.
It depends on where you are located and what the shipping service type is.
Our warehouse is located in Richmond, BC, Canada and your packages will originate from here.
To have a rough estimate of delivery time, you can use the FedEx Calculator:
Our location is #3160 21331 Gordon Way, Richmond, BC, Canada V6W1J9.
Please note that transit periods are estimates only and delays could be experienced under various circumstances. Allow enough time from order date to time of use especially if you are outside North America. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for delays.
If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.
Duty, import, or other related cross-country taxes are to be paid by the customer. These fees are generally paid to your carrier at the time of delivery (COD) or charged to your account. We do not include them in the total prices or shipping rates.
Visit this link for more information on paying duties and import taxes: Determining Duties and Taxes
For orders that are more than $100 USD, we recommend that you purchase additional insurance for protection. Orders that are below $100 USD are generally insured by the carrier. Check with your preferred carrier if you have questions about insuring your shipment.
If your order has not yet arrived after a week from estimated time of delivery, contact your designated carrier to check transit status. If you have lost your tracking/reference information, contact our Head Office by email at email@example.com and we will provide it to you.
Your items are dispatched at your own risk upon delivery to the carrier; however, we take special care in ensuring that packages are well-suited for long distances. If your item has incurred damage or breakage during transit (i.e. completely unusable), inform us within 48 hours of receiving your package. We require that you submit photos of the product as well as condition details upon receipt for further investigation. Failure to comply could result in refund/exchange delays or refusal.
Visit this handy guide to see current import/export regulations by country:
Aerosols are considered dangerous goods. However, we sell aerosols in limited quantities. To know if your country allows importation of "limited quantity" dangerous goods, visit the link below:
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